Shipping and Delivery Policy

This Shipping and Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased from YASVIN INDIA PRIVATE LIMITED (hereinafter referred to as the "Company").

This policy is designed to ensure the safe, timely, and efficient delivery of your orders. By clearly defining the operational procedures and timeframes, we aim to facilitate a smooth and transparent transaction process from the point of order to final delivery.

Applicability

This policy applies to the shipping and delivery of all products for which a confirmed order is received by the Company. This includes orders placed through:

  • The official Company website: www.yasvinindia.com
  • Any other authorized sales channel, including those facilitated through direct sellers or authorized representatives.

The Company is renowned for offering quality and standard products. We are fully committed to ensuring that every consumer receives a timely delivery of their purchased products. Our primary motto is to efficiently and effectively serve the consumer from the placement of the order right through to the final delivery, all within the stated timelines.

Procedure from Order Placement to Final Delivery

The following steps outline the procedure from order placement to final delivery:

  1. Order Verification & Availability: Upon successful placement, our system processes your order. The ordered products undergo an inspection for quality and current stock availability.
  2. Processing for Shipment: Once the initial verification is complete and all necessary documentation has been filed, the order is moved to the processing stage to prepare it for shipment.
  3. Quality Check & Handover: After passing our mandatory Quality Check (QC), the packaged order is handed over to our designated logistics/delivery partner.
  4. Final Delivery: Our logistics partner ensures the package is transported and delivered to the customer at the earliest possible time within the stated delivery window.

Shipping Charges

  • Courier charges are non-refundable.
  • Shipping charges are calculated based on the following factors: the product's chargeable weight (Actual or Volumetric weight, whichever is higher), the destination pincode, and the chosen delivery speed.

Required Delivery Details

The Company provides delivery services across the entire country. To ensure the speedy and successful delivery of your order, customers are requested to provide complete and accurate address details when placing an order on our official channels.

The delivery information must strictly follow the required format:

  • Recipient's Full Name: The legal name of the person authorized to receive the package.
  • Contact Information:
    • Two (2) Contact Numbers (Mobile/Landline): Essential for the delivery partner to coordinate drop-off.
    • Email ID: Used for order and shipping notifications.
  • Pincode: The correct 6-digit Pincode/Zip code corresponding to the delivery location.
  • Detailed Location:
    • Flat / House Number, Floor, or Unit Number.
    • Building Name, Apartment Complex, or Company Name.
    • Locality: Area, Street Name, Sector, or Village.
    • Nearest identifiable Landmark (highly recommended).

Note: Incomplete or incorrect address details may lead to significant delays or non-delivery. The Company is not responsible for losses incurred due to inaccurate information provided by the customer.

Estimated Delivery Timelines

  1. Timeframe Calculation
    • Delivery Timeframes are Estimates: Any delivery timeline provided is an estimate only. We strive to meet these estimates but cannot guarantee exact delivery dates due to factors beyond our control (e.g., logistics partner issues, unforeseen circumstances).
    • Commencement Date: Estimated delivery times commence from the date of shipping (dispatch), not the date the order was placed.
    • Target Fulfillment: Unless subject to exceptional circumstances, the Company makes every effort to fulfill and deliver your complete order within 03-07 business days from the date of placing your order.
  2. Factors Affecting Delivery

    The date of delivery may vary based on several factors, including:

    • The customer's delivery location (pincode).
    • Logistics carrier shipping schedules.
  3. Business Days & Separate Shipments
    • Business Day Definition: A business day is defined as Monday through Saturday, excluding national and state holidays.
    • Shipments: Depending on product availability, size, and other operational requirements, your complete order may be delivered in separate shipments (partial delivery). You will be notified if your order requires multiple shipments.

Reasons for Order Cancellation by the Company

The Company reserves the right to automatically cancel an order under the following circumstances, which generally relate to failed delivery attempts or circumstances beyond our control:

Failed Delivery Attempts

If our designated logistics partner is unable to complete the delivery after a predetermined number of attempts, the order will be subject to cancellation. This typically occurs under these conditions:

  • The delivery agent makes 2 genuine attempts to deliver the product at the address provided by the customer.
  • The delivery agent is unable to contact the customer via the provided contact numbers during the delivery attempts.
  • The customer refuses to accept the delivery upon arrival.
  • The delivery location is inaccessible or marked as "Incorrect/Incomplete Address" by the courier.

In such cases, the consignment will be marked for Return to Origin (RTO) and the order will be automatically cancelled by the Company.

Other Circumstances for Cancellation

The Company also reserves the right to cancel an order due to:

  • Product Unavailability: The item(s) ordered are unexpectedly out of stock, unavailable, or have been discontinued.
  • Force Majeure: Unforeseen events such as natural disasters, fire, strikes, or transportation failures that prevent us from processing or shipping the order.
  • Pricing/Technical Errors: A technical error occurred on the website or sales channel resulting in an incorrect price or description.

Refund for Cancellation

If an order is cancelled by the Company due to any of the above reasons, a refund will be processed as follows:

  • Pre-paid Orders: The full amount will be refunded to the original payment method.
  • Failed Delivery/RTO: The refund will be the order value Minus (Less) the actual shipping charges and any RTO penalty fees incurred by the Company.

The Company shall not be held liable for any delays in delivery caused by incomplete, incorrect, or inaccessible address details provided by the customer at the time of placing the order. The customer bears sole responsibility for the accuracy of the shipping information.

Delay in Shipping and Delivery

Order delivery may be delayed due to events beyond the Company's reasonable control, including but not limited to the following:

Reasons for Delay:

  • Force Majeure Events: Acts of God, such as floods, earthquakes, or other major natural disasters.
  • Logistical Disruptions: Unsuitable weather conditions, political disruptions, strikes, employee lock-outs, or government-directed lockdowns/curfews.
  • Other Unforeseen Circumstances: Any other event that severely impacts transport or logistics chains.

Company Action and Customer Options:

The Company makes every effort to deliver your order within the timelines mentioned in this policy. In the event of a significant delay caused by any of the factors listed above, the Company shall promptly notify the customer of the delay and provide a revised delivery estimate.

Upon receiving this notification, the customer will have two (02) options:

  1. Proceed with the order and accept the revised delivery timeline.
  2. Cancel the order and claim a full refund for the product(s) affected by the delay.

Customer Address Change Request

The Company will only consider requests for a change in the delivery address after an order has been successfully placed by the customer.

  • Time Limit: Customers can submit an address change request within 12 hours from the order confirmation date.
  • Feasibility: Requests are subject to the feasibility of changing the address and will be accommodated only if the consignment has not yet been dispatched from our warehouse.

Lost in Transit

If a shipment is officially confirmed as lost in transit by our logistics partner, the following procedure applies:

  • Investigation Period: We will wait for a period of 10 working days from the date the shipment was declared lost to complete our internal investigation with the courier.
  • Customer Options: After the investigation period, the customer will have the option to:
    1. Request the Company to initiate a second shipping attempt for the order.
    2. Cancel the order and claim a full refund.
  • Intimation: The customer must intimate the Company regarding their preferred option (reshipment or cancellation) in writing via email.

Modifications to this Policy

The Company reserves the right to amend or change this Policy Notice at any time.

  • Notification: If we make changes to this policy, we will update the effective date at the beginning of the policy, and such changes will be effective immediately upon posting on our official channels.
  • Review: We encourage customers to review this policy regularly to stay informed about our shipping and delivery practices.

Contact Information

For any questions or concerns regarding your order's shipping and delivery, please contact our Customer Support team:

  • Email: Servicesyasvinindia@gmail.com
  • Phone: +91 – 9785622622, 7240066633
  • Operating Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST